Terms of service

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transmitted unencrypted. This includes (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, access to the service, or any content on the website through which the service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Changes to the Service and Prices

All prices of our products on this website include VAT. All prices are listed in euros (€).

Please note that international customs duties and sales taxes are non-refundable for any orders.

Prices for our products are subject to change without prior notice. The price listed at the time of placing an order is final and binding.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 - Products and Services

Colors and Product Images
We have made every effort to display the colors and images of our products as accurately as possible in the store. However, we cannot guarantee that the display of any color on your computer monitor will be accurate.

Returns
Every Relooped by You order is custom-made with your submitted artwork and, therefore, cannot be resold; as such, we do not accept returns.

Received a defective product?
If you receive a defective product, you may return it, and the return shipping costs will be fully reimbursed. Please email us at info@reloopedbyyou.nl within 30 days of receiving your order.

Want to cancel your order?
We aim to produce your orders as quickly as possible. You can cancel your order within 12 hours of purchase. Please inform us by sending an email to info@reloopedbyyou.nl.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Section 6 - User-Generated Content, Third-Party Copyrights, Illegal Content

You confirm that you are the owner or have the right to use the content (artwork/designs, photos, texts) that you authorize Relooped by You to use for producing knitted products. You also guarantee that all content (artwork, photos, videos, texts, etc.) submitted to Relooped by You via upload forms, email, or other applicable communication tools ("User-Generated Content") is your original work, is not copied from others, and does not infringe on the rights of any other individual.

You are liable for any third-party claims that may arise from the use of such User-Generated Content without the owner's consent. If the declaration of ownership for the User-Generated Content you submitted proves to be incorrect, you are responsible for any costs incurred by Relooped by You (e.g., licensing fees, legal fees).

You also confirm that you will not submit content that may be offensive to minors, pornographic, explicitly violent, or otherwise objectionable. We reserve the right to reject any order containing such content.

Section 7 - Usage Rights

1. User-Generated Content - Submitted Solely for the Production of Your Product ("User-Generated Content (1)")

By submitting your artwork/designs and the designer's first name, you authorize us to use this content for producing your Relooped product. All copyrights remain with you, and we will not publish, distribute, or reproduce your submitted artwork or the final product without your explicit consent.

Granting Consent for Publishing Generated Content Containing Your Artwork or Final Product
During and after production, we may create content featuring your artwork/designs and the final product (e.g., images, videos) for marketing and related purposes on our website and Relooped by You social media. On the cart page, during the order process, you may provide or withdraw your consent for us to publish such generated content.

1. Other User-Generated Content - Images, Videos, Texts Submitted by You ("User-Generated Content (2)")

By submitting User-Generated Content (2), you grant Relooped by You and its representatives a non-exclusive, transferable, perpetual, worldwide license (with the right to sublicense) to print, publish, broadcast, distribute, reproduce, and use your User-Generated Content (2) on the internet, in press releases, newsletters, event announcements, presentations, articles, and social media marketing channels for news, publicity, advertising, public relations, and promotional purposes, as well as for any current and future Relooped by You events, without further compensation, notice, review, or approval.

Moral rights to your User-Generated Content (2) remain with you.
You also grant Relooped by You the right to process (e.g., post) your User-Generated Content (2) on Relooped by You’s website and social media channels (e.g., Facebook, Instagram, Twitter, Pinterest, TikTok, email marketing, newsletters).

Social Media Interactions
When interacting with Relooped by You’s accounts on social media platforms (e.g., Facebook, Instagram, TikTok, Twitter), such interactions are subject to the terms and conditions of the respective platforms as well as these Terms and Conditions. Relooped by You may occasionally incorporate User-Generated Content (2) from your interactions with Relooped by You into this Site.

License
When you post User-Generated Content (2) on third-party social media websites or interact with Relooped by You on these channels, you authorize us to create copies of this content as needed to facilitate its placement and storage on the Site.

By posting User-Generated Content (2) on third-party social media websites or interacting with Relooped by You on these platforms, you automatically grant Relooped by You an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and distribute such User-Generated Content (2) for any purpose, including commercial, advertising, or other uses, in connection with the Site or its promotion. Relooped by You may also create derivative works from or incorporate such content into other works, provided such use complies with the Privacy Policy.

Section 8 - Release Form for a Minor (If Applicable)

You confirm that you are the legal parent or guardian of a child who has not yet reached the age of majority (hereafter "Child") and is not authorized to consent to the processing of the Child's personal data related to User-Generated Content (2). You also confirm that you have the legal authority to execute this release form on behalf of the Child.

By submitting User-Generated Content (2) to Relooped by You (hereafter "Release Form"), you irrevocably grant permission to Relooped by You to use the Child's material and first name as included in the User-Generated Content (2) (hereafter "Material") for advertising, trade, and promotion of Relooped by You and its products. This includes reproducing, editing, publishing, distributing, and otherwise utilizing the Material. You waive the right to review or approve the publication or other use of the Material for the purposes outlined above, both in its original and edited forms, now and in the future. The right granted to Relooped by You to use the Material does not obligate Relooped by You to exercise this right.

Relooped by You commits to processing the Child's personal data obtained through the above-mentioned consent exclusively for the purposes described in this release form and in compliance with its Privacy Policy and applicable data protection laws.

By submitting User-Generated Content (2) to Relooped by You, you also confirm and guarantee that all submitted content was produced, to the best of your knowledge, in compliance with applicable child labor laws in the entertainment industry. This includes (where applicable) but is not limited to obtaining written consent from a supervising authority to employ a minor and setting up a separate bank account for income earned through the Child’s involvement.

You agree to defend, indemnify, and hold harmless Relooped by You from all liabilities, claims, actions, damages, costs, and losses of any kind (including attorney fees) arising from or related to the use of any rights granted to you herein. You also agree to indemnify Relooped by You for any liabilities, claims, or actions arising from or related to any breach of the provisions of this release form and any violations of applicable laws, including but not limited to labor laws and publicity rights.

Section 9 - User Feedback, Suggestions, and Other Submissions

If you submit specific submissions at our request (e.g., contest entries) or without a request (e.g., creative ideas, suggestions, proposals, plans, or other materials), whether online, by email, by post, or otherwise (collectively referred to as "comments"), you agree that we may, at any time and without limitation, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium.

We are not obligated to:

1. Maintain any comments in confidence.
2. Pay compensation for any comments.
3. Respond to any comments.

We are not obligated to monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, libelous, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, nor will they contain any computer viruses or other malware that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 - Orders, Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

Section 11 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 12 - Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 13 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed [here].

Section 14 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 15 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
a) For any unlawful purpose;
b) To solicit others to perform or participate in any unlawful acts;
c) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) To provide false or misleading information;
g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, any related website, other websites, or the Internet;
h) To collect or track the personal information of others for spam, phishing, pharming, pretexting, spidering, crawling, or scraping purposes;
i) To collect or track the personal information of others for obscene or immoral purposes;
j) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 16 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Relooped by You, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless Relooped by You and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Article 18 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Article 19 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

Article 20 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Article 20 - Entire Agreement

If we fail to exercise or enforce any right or provision of these Terms of Service, it shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operational rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Article 21 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

Article 22 - Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 - Contact Information

Questions about the Terms of Service should be sent to us at info@reloopedbyyou.com.

Our contact details are as follows:
Relooped by You
Vermeerlaan 37
1213 EB Hilversum
The Netherlands
E: info@reloopedbyyou.com
T: +31 6 46 23 45 02